Delete your account

1. Sign in to Ruvalu.
2. Open About you, then the Plan & account tab.
3. Choose Delete my account.
4. Type delete to confirm, then choose Delete my account again.

Your account is deleted straight away and you're signed out.

For your safety, if you haven't signed in on that device for a while, you'll be asked to confirm it's you first.

• your account, sign-in details and profile
• your conversations with Ruvalu
• everything Ruvalu knows about you: what it has learned, where you're headed and its open questions
• your suggestions, matches and your answers to them
• your connections and their conversations. These disappear for the other person too. They aren't told why, and nothing about you stays visible to them.
• your blocks, feedback notes and email settings
• your Pro subscription, which is cancelled straight away so you won't be charged again. A founding-member place ends too.

• safety reports you made or received, with names removed, so they can still be reviewed
• anonymous usage counts and costs, including when calls happened and how long they lasted, so we can track running costs
• error logs, with your account details removed
• our admin access log and totals from matching runs, with your account removed
• weekly summaries of feedback about Ruvalu, which never say who said what
• Stripe keeps its own payment records as the law requires.

If you've forgotten your password, choose "Forgot password" on the sign-in page first, then follow the steps above.

Otherwise, email help@ruvalu.com from the address you signed up with and ask us to delete your account. The same data listed above is removed, and Pro is cancelled first. If you write from a different address, we may need to confirm the account is yours first.

See "Keeping and deleting your data" in our Privacy Policy and our Help and support page.